0	What printer problem are you having?	1,2,3,4,5,6,7,8
1	Can't install local printer	9
2	Document doesn't print	14
3	Some printer features don't work	79
4	Printed text is incomplete	84
5	Fonts are missing	89
6	Printing is unusually slow	94
7	Message appears that "printer driver is not compatible"	98
8	Message appears that "printer driver not installed"	99
9	Remove old drivers; install new driver. Does this solve problem?	10,11
10	Yes	12
11	No	13
12	Thank you for using the troubleshooter	-1
13	Troubleshooter unable to solve your problem	-1
14	Can you print another document from same program, or print test page from Notepad?	15,16
15	Can print another document from same program or Notepad	17
16	Cannot print any files	30
17	Does it take too much memory? Quit other programs. Does this solve problem?	18,19
18	Yes	20
19	No	21
20	Thank you for using the troubleshooter	-1
21	Does printer use too much memory? Set printer to use less. Does this solve problem?	22,23
22	Yes	24
23	No	25
24	Thank you for using the troubleshooter	-1
25	Document damaged?  Recover.  Does this solve problem?	26,27
26	Yes	28
27	No	29
28	Thank you for using the troubleshooter	-1
29	Troubleshooter unable to solve your problem	-1
30	Are you printing from local or network printer?	31,32,33
31	Don't know	59
32	Local printer	34
33	Network printer	59
34	Correct COM, USB port?	35,36
35	Yes	40
36	No. Fix port. Does this solve problem?	37,38
37	Yes	39
38	No	40
39	Thank you for using the troubleshooter	-1
40	Postscript printer?	41,42
41	Yes	46
42	No. Add driver. Does this solve problem?	43,44
43	Yes	45
44	No	46
45	Thank you for using the troubleshooter	-1
46	Printer power on and online?	47,48
47	Yes	52
48	No. Add driver. Does this solve problem?	49,50
49	Yes	51
50	No	52
51	Thank you for using the troubleshooter	-1
52	Reboot. Does this solve problem?	53,54
53	Yes	58
54	No. Replace cable. Does this solve problem?	55,56
55	Yes	57
56	No	58
57	Thank you for using the troubleshooter	-1
58	Troubleshooter unable to solve your problem	-1
59	Can you print from another computer?	60,61
60	Yes	62
61	No	72
62	Printer installed? Install. Does this solve problem?	63,64
63	Yes	65
64	No	66
65	Thank you for using the troubleshooter	-1
66	Is network operating ok?	67,68
67	Yes	72
68	No Fix network. Does this solve problem?	69,70
69	Yes	71
70	No	72
71	Thank you for using the troubleshooter	-1
72	Printer power on and online?	73,74
73	Yes	78
74	No. Add driver. Does this solve problem?	75,76
75	Yes	77
76	No	78
77	Thank you for using the troubleshooter	-1
78	Troubleshooter unable to solve your problem	-1
79	Remove old drivers; install new driver. Does this solve problem?	80,81
80	Yes	82
81	No	83
82	Thank you for using the troubleshooter	-1
83	Troubleshooter unable to solve your problem	-1
84	Reset margins, page size. Does this solve problem?	85,86
85	Yes	87
86	No	88
87	Thank you for using the troubleshooter	-1
88	Troubleshooter unable to solve your problem	-1
89	Reset margins, page size. Does this solve problem?	90,91
90	Yes	92
91	No	93
92	Thank you for using the troubleshooter	-1
93	Troubleshooter unable to solve your problem	-1
94	Defragment disk, have 120MB free space. Does this solve problem?	95,96
95	Yes	97
96	No	98
97	Thank you for using the troubleshooter	-1
98	Troubleshooter unable to solve your problem	-1
99	Reinstall driver. Does this solve problem?	100,101
100	Yes	102
101	No	103
102	Thank you for using the troubleshooter	-1
103	Troubleshooter unable to solve your problem	-1